Refund policy
Return & Refund Policy
Last Updated: July 2026
At VARULY, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To qualify for a return, your item must:
- Be unused and in the same condition you received it.
- Be returned in its original packaging with all included accessories.
- Include proof of purchase (such as your order confirmation or receipt).
Returns that do not meet these requirements may be refused or may qualify only for a partial refund where permitted by applicable law.
How to Start a Return
To request a return, please contact us at:
Email: varuly.info@gmail.com
Once your request has been reviewed and approved, we will provide instructions on how and where to send your return.
Please do not send any item back without receiving return authorization first. Unauthorized returns may not be accepted.
Return Address:
[INSERT RETURN ADDRESS]
Return Shipping Costs
Unless the return is due to:
- a defective product,
- an item damaged during shipping,
- or an incorrect item sent by us,
customers are responsible for the cost of return shipping.
Original shipping charges (if applicable) are non-refundable unless required by law.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your order is:
- damaged,
- defective,
- missing parts,
- or you received the wrong item,
please contact us within 48 hours of delivery at:
Include:
- your order number,
- a description of the issue,
- and clear photos showing the problem.
We will review your claim promptly and work to resolve the issue as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
The quickest way to receive another item is to:
- Request a return for the original item (if eligible).
- Place a new order once your return has been approved.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain items cannot be returned, including:
- Personalized or custom-made products.
- Gift cards.
- Items marked as Final Sale.
- Products showing signs of use, misuse, accidental damage, or alterations made after delivery.
- Products returned without original packaging or missing included accessories.
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Refused Deliveries & Incorrect Addresses
Customers are responsible for providing an accurate shipping address.
If an order is returned because:
- the shipping address provided was incorrect,
- the package was refused,
- or the package was unclaimed,
VARULY reserves the right to deduct any return shipping charges or carrier fees from the refund where permitted by applicable law.
Lost Packages
If your package appears to be lost during transit, please contact us.
We will investigate the shipment with the carrier before issuing a replacement or refund.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note:
- Banks and credit card providers may take additional time to process your refund.
- Most refunds appear within 10 business days, although processing times may vary depending on your payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
European Union – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you may have the legal right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.
Returned items must:
- be unused,
- remain in their original condition,
- include original packaging,
- and be accompanied by proof of purchase.
Nothing in this policy limits any mandatory consumer rights provided under applicable law.
Consumer Rights
This Return & Refund Policy applies worldwide. Where local consumer protection laws provide rights that cannot legally be limited or excluded, those rights will prevail over any conflicting provision of this policy.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
VARULY
Email: varuly.info@gmail.com